This Privacy Policy explains how TPA Engineering (Pty) Ltd, trading as Unified Engineering Solutions (“UES”, “we”, “us”), collects, uses, and protects personal information when you use our website, email us, call us, or message us on WhatsApp.
We process personal information in line with South Africa’s Protection of Personal Information Act, 2013 (POPIA). This page is general information for clients and website visitors in South Africa. It is not formal legal advice.
For privacy questions or POPIA requests, contact our Information Officer at:
Depending on how you contact us, we may collect:
We do not intentionally collect special personal information (for example race, health, or biometric data) through this website.
We use personal information to:
We typically process personal information because:
Our website uses Umami, a first-party analytics service hosted at analytics.unifiedengineering.co.za, to understand page views and selected button clicks (for example Contact, WhatsApp). We use this to improve the site, not to sell advertising profiles. Analytics scripts load only after you click Accept on our cookie notice (or if you previously accepted).
We do not currently use Google Ads, Meta Pixel, or similar third-party advertising / remarketing cookies on this website.
For a plain-language summary of tools, purposes, Accept/Decline choices, and how to control cookies in your browser, see our Cookie Policy.
Analytics may use a small amount of technical data (such as pages visited, browser type, and approximate location derived from IP handling by the analytics tool). We aim to keep tracking privacy-friendly. If we add advertising pixels later, we will update this policy, the Cookie Policy, and review consent practices.
You can control cookies through your browser settings. Blocking some cookies may affect how the site works.
We do not sell personal information. We may share information with:
Our primary operations and website hosting are intended for South Africa. Some email or infrastructure providers may process data on servers outside South Africa. Where that happens, we take reasonable steps consistent with POPIA to protect the information.
We keep personal information only as long as needed for the purposes above, including project records, tax and accounting retention periods, and any longer period required by law or professional rules. Enquiry records that do not become projects are kept for a reasonable period and then deleted or anonymised.
We take reasonable technical and organisational steps to protect personal information against loss, misuse, and unauthorised access. No online transmission is completely secure; please also protect devices and accounts you use to contact us.
Subject to POPIA, you may request access to your personal information, correction, deletion or destruction where appropriate, objection to certain processing, and withdrawal of consent where processing is based on consent. To exercise these rights, contact the Information Officer above. You may also lodge a complaint with the Information Regulator (South Africa).
Information Regulator (South Africa): see inforegulator.org.za for current contact details.
Our services are aimed at adults and businesses. We do not knowingly market to children.
When we publish banking details on our website for EFT verification, treat that page (or the official invoice) as the source of truth. We will not ask you to pay a new or changed account via an unexpected email or WhatsApp message. If anything looks unusual, contact us on the phone numbers published on this website before paying.
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after an update means you should review the revised policy.
See also our Cookie Policy and Website Terms & Disclaimer.